Mint Julep Tours
WHY TOM WAS NOMINATED
Tom was born and raised in Louisville Kentucky and received a Bachelor of Arts in History with a Humanities focus from the University of Louisville. He then worked at Day Spring, Inc in Louisville as a manager coordinating and managing the scheduling of appointments, acquisition of transportation, and daily preparations for individuals with mental disabilities. He also developed and implemented therapeutic programs to ensure the achievement of goals and the improvement of self-reliance for these individuals. From there he took his talents to Washington DC to pursue his passion and desired carrier as a tour guide focused on our countries capital and the international traveler. He came home to marry the woman of his dreams in 2013 and began working with Mint Julep Tours.
Tom is the most enjoyable, knowledgeable and incredible asset for the tourism community in Louisville as he is one of the most requested tour guides and highest rated on the Mint Julep Tours TripAdvisor ratings. He is one of the main reasons we have received an Award of Excellence from TripAdvisor for every year he has been with us. If Tom is the only person that a tourist meets during their stay in Louisville, we are assured that this guest would have a very favorable impression of the hospitality, kindness and humor that is part of our community. He will do anything to make a positive impression for our guests and is a silent warrior in helping with anything that is needed within our company.
Tommy G. (as he is known to our visitors) is simply a positive reflection for who we are as a company and as a City. If you see a small vespa with a large orange flag driving down thru Germantown, the Highlands or Bardstown Road with a man wearing a black WWll type of helmet on, please wave and you will always received a warm smile and wave right back.
American Printing House for the Blind
WHY JODY WAS NOMINATED
Jody is Receptionist at a company that is at the center of the field of blindness in the United States. The extent and importance of her role at APH and the numerous ways she works on the front line and behind the scenes to promote APH’s mission of service to people with vision loss cannot be overstated.
Local, national, and international visitors are drawn to here. Jody is the first person everyone meets on their adventure of discovery about what APH does for the nation; she sets the tone for their visits. She is a great ambassador– her positive attitude and willingness to help ensure that visitors enjoy their brief time with us and know that their time was well spent. APH was founded in Louisville in 1858, and is a national resource, so it is a travel destination for both the general public and for those who work in the field of blindness. It is a nonprofit manufacturing company that employs 325 people who design and produce educational and lifestyle products for people who are blind throughout the U.S. The facility includes an award-winning museum, a Hall of Fame, and two research libraries. Some guests come for the daily factory and museum tours, some come to do research, and others come to work with APH developers to create new products. Many of the people who visit are, themselves, blind and come because they have used products made by APH their whole lives. Since APH’s area of service is so broad, Jody must interact with a very diverse group of visitors; she does an outstanding job.
While Jody’s main station is the front desk where she answers questions by phone, greets guests when they arrive, and calls a cab for them when asked, she also helps out with gift shop sales. Whether the guests are a class of six-year-olds, a group or Fulbright Scholars, or a Professor from India who wants to collaborate with APH to create a new product, Jody is always patient and helpful. If she doesn’t know the answer to a question, she will connect the visitor with the right person.
Kentucky Derby Museum
WHY ANGIE WAS NOMINATED
It’s been said of Angie Edwards that she wants every guest visiting the Kentucky Derby Museum to feel welcome, as if they were in her own home and for them all to leave with a sense of pride in what we do here. That’s exactly the kind of employee you want as your first point of contact for guests walking in the door. Not only is Angie, a long-time school teacher turned tour guide, knowledgeable and friendly in leading her tours, she tackles challenges and looks for ways to keep the Visitor Services team moving forward. She adapts to adversity and is a huge team player, two important attributes when accommodating guests and delivering to them an unforgettable experience. Angie is always doing thoughtful things for others, whether it’s donating items left behind in the lost and found to those in need or taking on a “maternal role” by washing winter coats for her working-student co-workers. She also known as a dedicated volunteer and friend to many in the racing community on the backside of Churchill Downs, taking former horsemen to doctor’s appointment and volunteering frequently with the Backside Chapel. She has been a vital part of the Kentucky Derby Museum team for 13 years and it would be a great honor to pay tribute to all she does with a Rose Award.
Evan Williams Bourbon Experience
WHY GEORGE WAS NOMINATED
George Harrison is one of those people that once you meet him you will never forget him. He greets every guest with enthusiasm and graciousness while showcasing his passion for the Bourbon industry. George has been part of our team for one year and he has embraced each team member as if they are family to him. There is never a job, task or project that he will shy away from. Even though we hired him as a Bourbon Host, George has taken it upon himself to master the every job duty in this building from ticketing, to retail to barkeep and the entire time he maintains a level professionalism.
I have personally witnessed George leave the tour during a group tour to retrieve folding chairs for guests who are unable to stand for the duration. He opens doors for all guests, he welcomes all upon arrival, he wishes them well upon departure. According to Trip Advisor and Yelp feedback, George is our very own rockstar! George Harrison has a true passion for what he does. He loves the people… and the bourbon. Having an extensive background in the corporate world, George has decided that working with people is the best fit for him. He serves as a Bourbon Host for The Evan Williams Bourbon Experience. First and foremost, George is most often described by guests as “the tour guide you want to go have a beer with”… For which, there is probably no greater compliment – Unless it is BOURBON. George has the ability to make each guest feel like an old friend, just stopping by for some stories and a nip. The connection that he makes with people is uncanny, and it makes me happy just to watch him work his magic. George is a vital and beloved staff member of the Evan Williams Bourbon Experience. Just look at TripAdvisor or Yelp – A day with George is a good day.
WHY ALLISON WAS NOMINATED
Allison is a consummate hostess. She makes visitors and customers at Louisville Water Tower Park feel like they are the most important person in the room. She has a warm and welcoming personality and always goes the extra mile to ensure a positive experience for guests. On a tour, Allison has a knack for sharing both the history of the facility and it’s aesthetic appeal to create an overall experiential encounter. She handles customer concerns with grace and always strives to find the best solution for all involved while maintaining the integrity of the facility. The essence of the Rose Award is exemplified daily in Allison’s dedication to hospitality and customer service.
Eddie Fieldhouse III
R & R Limousine
WHY EDDIE WAS NOMINATED
He began working for the family business just over a year ago and has brought his 7+ years experience in the hospitality industry to the team at R&R. He is taking customer service to an entirely new level in the transportation arena. Eddie’s role at R&R has evolved to become more of a personal concierge for those traveling in and around the region. His services can most appropriately be summed up as Louisville’s Personal Host. Eddie is there for his guests through the entire process from their initial questions to during of their stay; from the planning to the execution to the follow up – Eddie acts a reliable resource on all things Kentucky and Louisville. Born and raised here in the city, Eddie fell in love with Louisville at a young age. He has made an active effort to promote and experience the region in every way, shape or form. His extensive knowledge of the area helps best serve his guests in a way unmatched by others in the industry. Not only does Eddie know the best places to go and the best things to do, he can get you there hassle free. Eddie’s skills for detail and compassion for others is evident in his work. These attributes have earned him a distinguished and trusted reputation. Eddie knows that every detail for a guest matters and he prides himself on designing the best possible experience, no matter their circumstances. Eddie’s belief is that each client is a guest here in the state and it is his duty as a resident and host to create a thoughtful and unique time for every guest. He ensures safety and gives each visitor a local’s view of his home state. Each person’s experience is completely different and each one requires the same level of attention and compassion in order to ensure that they have an incredible time regardless of their background, where they come from or if they are able bodied or not.