Hotel Services (Under 200 Rooms)
Melissa Bratcher – Hyatt House Louisville East
Jorge Camargo – Hampton Inn Louisville Downtown
Francisco Gonzalez – Athena Hospiality Group
Phoenix Reinle – Springhill Suites Louisville Downtown
Andrew Taliano – 21c Museum Hotels
Nora Valle – Drury Hotels
Rose Award Voting will begin at 12:01 am on October 10th and end on October 18th at midnight on louisvilleroseawards.com.
Only one vote in each of the 11 categories will be counted from an individual email address.
Please share on your social media, louisvilleroseawards.com, and encourage your family & to read about these inspiring finalists and vote!
Melissa Bratcher
Hyatt House Louisville East
Melissa Bratcher played a crucial role in opening the Hyatt House Louisville East during the pandemic and quickly rose to Food and Beverage Supervisor, leading her team to achieve the highest breakfast satisfaction scores in the Hyatt House brand for three consecutive years. She demonstrated exceptional leadership during challenging times, maintaining a positive attitude and ensuring guest satisfaction. Melissa also contributes to community service initiatives, volunteering with Helping Hands and organizing activities for the Ronald McDonald House. Her dedication and commitment have made her an invaluable asset to the hotel and the community.
Jorge Camargo
Hampton Inn Louisville Downtown
Jorge’s exceptional customer service and problem-solving skills were evident when he quickly resolved a client’s urgent need for a meeting space, personally locating and returning missing materials. His leadership transformed the housekeeping department, achieving its highest scores in four years and turning contracted workers into a dedicated team of full-time employees. Jorge fosters a supportive and collaborative environment, breaking down language barriers and inspiring his team with his positive attitude and enthusiasm. His dedication and commitment make him an invaluable asset, significantly enhancing customer satisfaction and the work environment.
Francisco Gonzalez
Athena Hospiality Group
Francisco ensures shifts are always covered, often working both day and night if needed. His unwavering commitment to the team is evident as he consistently arrives with a positive attitude, leading by example and never asking others to do what he wouldn’t. Francisco's ability to inspire and motivate those around him has a profound impact on the team's performance and morale. His hands-on approach and willingness to go the extra mile embody the true spirit of hospitality, making him an invaluable asset to our team.
Phoenix Reinle
Springhill Suites Louisville Downtown
Phoenix has stepped up to assist the Sales Department during a colleague’s leave, handling tasks typically managed by a Sales Manager. She recently retrieved and mailed back a valuable ring left by a guest, earning a heartfelt thank-you note. Phoenix consistently greets guests with positive energy and provides excellent local recommendations, earning praise for her professionalism and knowledge. Despite facing significant hardships, she has demonstrated strength, emotional intelligence, and dedication. Phoenix’s resilience and contributions make her an integral and inspiring part of the Springhill Suites family.
Andrew Taliano
21c Museum Hotels
Andrew exemplifies the spirit of teamwork, always volunteering to help any department and proactively contributing to the team’s success. His reliability and deep understanding of work processes build trust and solve problems quickly. Andrew trains new hires, supports the team, and ensures smooth operations, demonstrating incredible commitment by often being the first to arrive and last to leave. His positive attitude, selflessness, and enthusiasm for selling the hotel create a motivating and enjoyable work environment, significantly impacting client perceptions and sales success.
Nora Valle
Drury Hotels
Nora has been in the hospitality industry for over 20 years, starting as a seasonal worker in high school and quickly rising through the ranks due to her leadership skills. As a Housekeeping Manager, she motivates her team and ensures they have everything they need, often leading by example. Now an AGM at Drury Hotels for over 8 years, Nora is a mentor and role model, actively volunteering in the community, particularly with ESL students and the immigrant community. Her positive attitude, dedication, and commitment to helping others make her an invaluable asset and beloved figure.