Hotel Services (Over 201 Rooms)
Brian Jackson – Hyatt Regency Louisville
Jack Molidor – Louisville Marriott Downtown
Roger Wheatley – Galt House
Rosemary Mueller – Crowne Plaza Hotel
Shawn Taylor – Omni Louisville
Stephanie Brenzel – The Brown Hotel
Rose Award Voting will begin at 12:00 am on October 8th and end on October 16th at midnight on louisvilleroseawards.com.
Only one vote in each of the 11 categories will be counted from an individual email address.
Please share on your social media channels and encourage your family, friends, and colleagues to read about these inspiring finalists and vote.
Brian Jackson
Hyatt Regency Louisville
Brian finishes his laundry duties each Derby season and then heads to arrivals to welcome guests. After 31 years, his pride in the hotel still reaches far beyond his job description.
His Derby tradition reveals something larger about his career: completing the assigned work has never been the end of his service. Thirty-one years in, he still finds one more way to make Derby guests feel welcome.
Jack Molidor
Louisville Marriott Downtown
Jack returned after retirement to keep a vital behind-the-scenes operation moving. For more than 15 years, he has connected arriving shipments with the guests, groups and events depending on them.
His work connects loading-dock details to successful stays and events, ensuring that important items reach the people counting on them. His quiet reliability keeps packages, events and guest expectations moving in the right direction.
Roger Wheatley
Galt House
Roger is often the first Louisville voice guests hear and the last one they thank. He has turned listening, memory and systems into a craft, anticipating needs before guests know how to ask.
He listens for what is said and what is not, using memory and systems to make complex guest needs feel simple. He has made anticipation an art, often understanding what guests need before they ask.
Rosemary Mueller
Crowne Plaza Hotel
Rosemary advanced quickly from front desk agent to supervisor and helped revamp the front office. Her flexibility has included serving guests wherever needed, from reception to airport transportation.
Her willingness to learn, improve systems and serve wherever needed has strengthened one of the most important moments of any stay: arrival. Her growth and flexibility helped reshape the front office and strengthen the arrival experience.
Shawn Taylor
Omni Louisville
Shawn makes visitors feel less like tourists and more like guests of a well-connected friend. He shares Louisville with confidence while patiently teaching teammates the details that build their own success.
His knowledge helps visitors experience the city with confidence, while his patience equips teammates to offer that same level of guidance. He welcomes visitors with local confidence and helps teammates grow into that same role.
Stephanie Brenzel
The Brown Hotel
Stephanie sets the tone for a Brown Hotel stay from the front desk. Guest compliments consistently recognize her cheerful service, professionalism and ability to resolve difficult issues with composure.
Her ability to remain composed and solution-focused gives arriving guests confidence that they are in capable hands. Her composure at the front desk turns difficult moments into reassuring guest experiences.