Embassy Suites-Downtown Louisville
WHY TERRAE’ WAS NOMINATED
Terrae has been with the Embassy Suites since August 2015. He is a vital part of the food and beverage department in setting the standards on what it is to be a room service server at the Embassy Suites. Not only is Terrae a room service server but he also helps the food and beverage department in any way possible. Whether that be taking care of the buffet area during breakfast after a long night working room service or going out of his way to make sure that any and all guest’s needs and requests are met.
Terrae has an engaging personality that does not go unnoticed. As soon as Terrae makes contact with a guest they are immediately greeted with his contagious smile. Not only does this carry over to the guests but also his coworkers, bringing a smile to their face’s on what may otherwise be a tough day at work. With not coming from a background in hospitality or food and beverage you would never know it. He understands what it takes to give the guests an optimal experience. Terrae is constantly wanting to learn more about the department. Showing interest in how to take inventory, the ordering process, and other tasks stepping way out of the box of a typical server.
With being a fairly new property, the Embassy Suites relies on people like Terrae to give a lasting impression on the new guests staying at the hotel to ensure that they will be return guests in the future and in turn make this hotel a success. Terrae is a crucial part to making the Embassy Suites Downtown the success that it is today.
Louisville Marriott Downtown
WHY JORGE WAS NOMINATED
Banquet guests at the Marriott find in Jorge a welcoming smile, a helping hand and a spirit of true kindness. They meet a genuine friend. After Jorge joined the Marriott in 2014 as a banquet setup employee, supervisors started coming to the office and saying: “Wow, this guy’s great. He genuinely just cares and loves what he does.” When he asked to become a server, granting him the job was a no-brainer. It was clear already that Jorge was a unique kind of person – a go-getter who leaves and breathes hospitality. English is Jorge’s second language, but he doesn’t let an occasional slipup or misunderstanding make him shy. Instead, he takes the initiative to engage with guests. Picking up a dish, serving coffee, he makes lighthearted conversation. Whether guests are in town for a weekend or a month, he seizes every available opportunity to get to know them.
Jorge knows things like a simple “good morning,” can go a long way, so he individually greets everyone around him everyday, guests and coworkers alike. It isn’t just routine pleasantries; it’s from the heart. If Jorge wishes you a good day, he really means it.
Gary’s on Spring
WHY JOEY WAS NOMINATED
Joey is a true “lifer” in the restaurant business, he has worked in all type of venues and in the front of the house and the kitchen area. Starting in Lexington, Kentucky and later in Atlanta, Georgia. Joey has work his way up the ladder and his knowledge of food and beverage is truly astounding.
From the way he tells the daily specials to the guest you would think he is cooking for them tableside. While on the floor he is there to give the guest what ever they require. Few have his experience in reading guests and antisapating their needs…At Gary’s on Spring, Joey has shown
compassion to the guest and staff, being the example of making guest feel like an honored guest in his home. He is truly the Captains Captain.
A true leader in the service field, head and shoulders above the rest, working to always improve his skills. Joey is the finest service person I have ever worked with, he can help out others even when he is “in the weeds”. When the going gets tough you would not see him even break a sweat, and always working for the guest and guest satisfaction.
WHY MYRA WAS NOMINATED
Myra White has spent the majority of her life offering service in one way or another. White was a school teacher for 29 years, with dual certifications in early elementary education and special education. Once she retired 10 years ago, White knew that her service was not quite finished. Starting at The Cafe originally as a regular patron while located in the Goss Ave. location, White began a relationship with the owners, and shortly after retiring started a position as a hostess. White’s hard work eventually moved her into the position of working the very fast paced position at the carryout counter and coordinating the daily deliveries. White is married to her high school sweetheart and together they have one son. Myra should win the ROSE award because of her genuine hospitality. Her hospitable heart goes further than just making all of her regular carryout customers feel welcomed, but the team work that she extends with her coworkers causes everyone to want to be kinder and to provide true, meaningful service.
WHY LINDA WAS NOMINATED
Linda Riley has been the heart of the Seelbach Gatsby’s restaurant, serving for over 25 years. She is known for her very calm demeanor, her kind and caring attitude and her willingness to go above and beyond for her guests. Linda truly emulates the meaning of hospitality. She always shows up to work with a smile and ready to take care of our guests. Linda’s goal is to make sure every guest is well taken care of and that they have a pleasant and memorable experience. She is always recommending different attractions for those who are in the city for a visit or those simply passing through. She has a group of regular guests that come in and dine with us because of Linda’s warm and welcoming personality and her authentic hospitality. Linda is constantly mentioned in our guests’ survey comments. They absolutely adore her! Over her years of service she has also been an outstanding team player. She has assisted wherever needed. It could be large banquet functions or lending an extra hand in Starbucks. Once, at the end of her shift she noticed that her co-workers in Starbucks where very busy and needed help. She informed the manager that she could stay to assist and then proceeded to get a list of supplies needed and delivered them so they could continue to operate smoothly. Her co-workers can’t say enough great things about her. She has made many friendships here both with co-workers and customers that kept coming back because of her great hospitality and they know the service they will get from Linda.
WHY TODD WAS NOMINATED
Todd Hawes is a 48 year-old server and entrepreneur. Todd has been in the service industry for 33 years and served at a variety of fine dining locations such as Eddie Merlot’s and The Historic Brown Hotel, to name a few. On top of being a top-selling employee at Eddie Merlot’s, with historic alcohol and overall sales just this year, Todd is a successful family and business man. As a landscaper and self-proclaimed “workaholic,” Todd is constantly busy manicuring landscapes or taking care of both his blood and Eddie Merlot’s family. Todd is probably one of my favorite people in the world. When I thought of this award I didn’t even have to think of who I thought deserved this award. Todd always goes above and beyond for his guests, family, friends, and coworkers. There are so many stories I could tell you, but I’ll tell you my favorite that truly shows Todd’s passion for service.
Todd was landscaping in the morning as he always does. While trimming hedges, a large pitbull jumped the fence and attacked him. With gashes and large wounds on his leg, Todd still came into work 15 minutes early (as usual) dressed to perfection, without a single complaint. He closed the restaurant that night and then went to the hospital after his shift to receive a tetanus shot.
Todd has been a top seller and fantastic employee and all of those amazing things, but even more he is someone you want to work hard for. He brings the best out of people through motivation, honesty, and expecting the best. The story I have told you, and so many more, are any and every reason this hard working man deserves to be recognized.
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